Store Policies

Information or Questions
We pride ourselves on our unparalleled level of support and customer service. If you have ANY questions, please give us a call at (503) 722-9426 or use our online contact form to submit your question. The only way we know what you're looking for, what you like, what you dis-like and what you'd like to see in parts and accessories is by hearing from you!

Method and Timeline of Delivery
FedEx • Free ground shipping on orders over $99.00, orders under $99.00 are charged a $7.00 flat rate in the continental USA.
• All orders are shipped by FedEx or USPS (Postal Service) at our option and will not require a signature unless specified by customer in the special instructions field during the checkout process.
• All orders usually ship within 48 hours. In cases of major U.S. holidays, our ability to ship will be affected by closure of freight carrier operations for select holidays.
• SMI Motorsports WILL NOT ship to an address that is different than the credit card billing address. We will decline all orders with a request to ship to a different address. This is a mandate from the credit card companies to protect us and cardholders against fraud.
• SMI Motorsports does not offer shipping outside the continental USA at this time. If for any reason your order is not being accepted by our online system, please contact us with your complete address so we can be sure your state is within our database and capable of processing your order.


Warranty
Warranties are at the discretion of the product manufacturer and not SMI Motorsports. It is the responsibility of the consumer to deal directly with the manufacturer on all warranties issues.  No item is guaranteed to withstand abuse or excessive wear as a result of offroad riding, racing or general Motorcycle or ATV use.
 

Safety Warning
Do not attempt any unsafe activities, put undo stress on your personal body, vehicle, parts, accessories, or gear offered. No product we offer is guaranteed or expressed to provide protection or safety, prevent injury, or minimize injury. Always ride safely and within your capabilities.

Returns and Refunds
All returns must be initiated within 7 days of receipt of merchandise by contacting us to request a Return Authorization Number. NO RETURN WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER. No returns without receipt and/or after 30 days. No returns on special ordered parts, electrical parts, sale & clearance merchandise. 

Returns for refunds or exchanges will be honored providing the merchandise is returned in new, original, unused, unworn, condition and include original tags, packaging, covering and instructions! Any product that is damaged, used, torn, stained, or blemished in any way will void your ability to return the merchandise. Customer is responsible for shipping charges and insurance on returns and exchanged merchandise.

Damaged or Missing Shipments
All shipments that leave SMI Motorsports are insured. SMI Motorsports guarantees the condition of the merchandise when it is shipped. It's most important that if you receive a damaged package that you notify us immediately. Until the damaged merchandise is returned to us we will not be able to ship replacement merchandise.

Unless you specify we always ship your package with no signature required FedEx or USPS (Postal Service). However if you did not require a signature for delivery we cannot and will not be held liable for any package that might be missing. 

Communications / Privacy
• SMI Motorsports does NOT share or sell your information with any third party, ever.
• During your order process, we capture name and address for shipping and marketing purposes only.
• We do not store credit card information. The online billing system we use utilizes real-time encrypted data to submit your order to us in multiple parts to provide aditional layers of security.

Errors and Order Cancellations
SMI Motorsports strives to provide accurate information online. However, we are not bound or obligated to honor any typographical errors, pricing errors, omissions, inclusions or any other errors on our website. Pricing and content may change at any time without notice and we reserve the right to cancel any order at any time without notice at our discretion.
 
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